Privacy Policy
Last updated: January 15, 2024
1. Introduction
Rama Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our study abroad and visa services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us.
2. Information We Collect
Personal Information
We may collect the following personal information:
- • Name and contact information (email, phone, address)
- • Academic background and transcripts
- • Passport and identification documents
- • Financial information for visa applications
- • Test scores (IELTS, TOEFL, GRE, GMAT)
- • University preferences and application details
- • Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- • IP address and device information
- • Browser type and version
- • Operating system
- • Pages visited and time spent
- • Referring website
- • Cookies and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- • Process university applications
- • Assist with visa applications
- • Provide test preparation services
- • Offer career counseling
- • Arrange accommodation and travel
Communication
- • Respond to inquiries
- • Send application updates
- • Provide educational content
- • Share scholarship opportunities
- • Send newsletters (with consent)
Website Improvement
- • Analyze website usage
- • Improve user experience
- • Personalize content
- • Optimize performance
- • Detect and prevent fraud
Legal Compliance
- • Comply with legal obligations
- • Protect our rights and property
- • Ensure security and safety
- • Prevent fraud and abuse
- • Maintain service quality
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, such as:
- • Universities and educational institutions
- • Visa processing agencies
- • Test preparation providers
- • Payment processors
- • IT and hosting services
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, such as:
- • Court orders or subpoenas
- • Government investigations
- • Immigration authorities
- • Regulatory compliance
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
5. Data Security
We implement appropriate security measures to protect your personal information:
Technical Measures
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security updates
- • Access controls and authentication
- • Data backup and recovery
Organizational Measures
- • Employee training on data protection
- • Confidentiality agreements
- • Regular security audits
- • Incident response procedures
- • Privacy by design principles
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccurate or incomplete data.
Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
Marketing Communications
You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies
Required for basic website functionality, such as:
- • User authentication
- • Shopping cart functionality
- • Security features
- • Session management
Analytics Cookies
Help us understand how visitors use our website:
- • Page views and navigation
- • User behavior analysis
- • Performance monitoring
- • Content optimization
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
For more information about our use of cookies, please contact us.
8. International Data Transfers
As a study abroad consultancy, we may transfer your personal information to countries outside Rwanda, including:
- • Universities and educational institutions worldwide
- • Visa processing authorities in destination countries
- • International test providers
- • Cloud service providers
We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rama Travels
- 📍 KN 4 Avenue, Kigali, Rwanda
- 📞 +250-788-123-456
- 📧 privacy@ramatravels.com
- 🌐 www.ramatravels.com
Data Protection Officer
- 📧 dpo@ramatravels.com
- 📞 +250-788-123-457